El Cajon's ‘Nurse Navigator' Program Aims to Decrease Unnecessary Ambulance Calls
The city of El Cajon launched on Tuesday a pilot program that aims to decrease the number of unnecessary ambulance calls and emergency room visits....
The city of El Cajon launched on Tuesday a pilot program that aims to decrease the number of unnecessary ambulance calls and emergency room visits. Dubbed the El Cajon Community Care program, the new initiative will connect 911 callers who have non-life threatening needs to a 'nurse navigator.' That individual will be a state-licensed nurse who will determine what level of medical attention callers need and recommend urgent care visits, telehealth appointments, prescription refills and more. Ambulances will still be dispatched for urgent and life-threatening emergencies, a city spokesperson said.